Returns & Refunds Policy
Last Updated: October 22, 2026
1. Returns and Refunds
At Homety, we want our customers to have a clear and straightforward shopping experience. We accept return requests for eligible items within 30 days of delivery, subject to this policy and applicable law.
The 30-day return period begins on the date your order is delivered. Please contact our customer support team before returning any item so we can provide the appropriate instructions.
2. How to Request a Return
To request a return, contact us using the details provided below:
- Email: info@homety.shop
- Phone: +1 (925) 328-5218
Please provide your order number, the name of the item you wish to return, and the reason for your request. Our support team will review your request and explain the next steps.
Please do not send an item back before contacting us and receiving return instructions.
3. Condition of Returned Items
Where permitted by applicable law, returned items should be in their original condition and packaging and include all parts, accessories, and materials supplied with the product.
If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us promptly. We will review the circumstances and provide instructions for resolving the issue in accordance with applicable law.
Nothing in this policy limits any consumer rights that cannot legally be excluded.
4. Return Shipping Costs
Homety covers return shipping costs for eligible returns accepted under this policy within the 30-day return period.
Please contact us at info@homety.shop or call +1 (925) 328-5218 before returning an item. Our customer support team will provide return instructions and explain how the return shipment will be arranged.
Please do not ship an item to an address that has not been confirmed by our support team.
5. Refund Process
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method unless applicable law requires otherwise. The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.
If your refund has not appeared after the applicable processing period, please contact your payment provider first. You may also contact Homety for assistance.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or materially different from its description, please contact us as soon as possible.
Include your order number and a clear description of the problem. Photographs of the item or its packaging may help us assess the issue.
Our team will review your request and explain the available next steps in accordance with applicable law.
7. Cancellations and Order Changes
If you need to cancel an order or change your shipping details, contact us as soon as possible at info@homety.shop.
We cannot guarantee that a cancellation or change will be possible once an order has been processed or dispatched. If an order has already been shipped, please contact our support team for guidance under this policy.
8. Contact Information
If you have any questions about returns, refunds, or this policy, please contact us:
Business Name: Homety
Email: info@homety.shop
Phone: +1 (925) 328-5218
Business Address: 4608 S Twinleaf Dr, Gilbert, AZ 85297, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time.
9. Policy Updates
Homety may update this policy when necessary to reflect changes to its procedures or applicable legal requirements. The latest version published on this page will apply, subject to any rights or obligations established under applicable law.
We encourage customers to review this page before requesting a return.